Bookings & Deposits Policy

At Obsessive Hair Salon, we are committed to providing you with an exceptional salon experience, and we strive to ensure that all appointments are seamless and convenient. To help us achieve this, we have outlined our booking and deposit policy below.

 

Booking in Advance

To ensure the best possible availability with your preferred stylist, we highly recommend booking your appointment well in advance. Our stylists' schedules tend to fill up quickly, particularly during peak periods, and early booking guarantees you the time that best suits your needs.

 

For standard appointments, we suggest booking 3-4 weeks in advance.

During the holiday season, we advise booking at least 8-10 weeks in advance.

For wedding or special occasion services, we recommend securing your appointment 9-12 months in advance.

Deposits

A 50% deposit is required to confirm all appointments. This deposit will be deducted from the total cost of your service. The remaining balance will be due on the day of your appointment.

 

Payment Methods: Deposits can be made via card, bank transfer, or cash. Please note that card details are not stored and will only be processed at the time of booking.

In the event of three or more no-show appointments, we will require a 100% deposit for all future bookings.

Booking via Email or Message

When booking via email or message, any time slots offered will be held until the end of the business day. After this time, the slots will be released. Please confirm your booking before the end of the day to secure your appointment.

 

Cancellation or Rescheduling

In the unlikely event that we are unable to honor your booking due to unforeseen circumstances, we will notify you promptly using the contact details provided. We will make every effort to reschedule your appointment and may offer an alternative stylist, date, or time. Any deposits or payments already made will be fully refunded or transferred to the new appointment.

 

Right to Refuse Service

We reserve the right to refuse any booking or treatment at our discretion. If for any reason we are unable to accommodate your booking, you will be promptly informed and assisted with rescheduling.