Terms & Conditions (T&Cs) for Obsessive Hair Salon
Introduction
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Welcome to Obsessive Hair Salon. By booking a service with us, you agree to the following Terms and Conditions. Please read carefully, as these policies outline how we handle bookings, deposits, payments, and cancellations, to ensure a smooth and pleasant experience for you.
Services Provided
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Hair Extensions: We specialise in a wide range of hair extension services, including:
Tape-in, Weave & Nano.
Customisation, blending, and colour matching.
Aftercare advice and maintenance recommendations.
Consultations: All clients must undergo a consultation before booking hair extensions to ensure the best match for their hair type, colour, and desired look. Consultations are complimentary.
Booking an Appointment
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How to Book: To book an appointment, please contact us by phone at 01256 356676 or email info@obsessivehair.com. We also accept online bookings via our social media.
Booking in Advance: We recommend booking your appointment well in advance, especially during peak periods. For the best availability with your preferred stylist:
3-4 weeks in advance is recommended.
8-10 weeks in advance for holiday season appointments.
9-12 months in advance for wedding or special occasion bookings.
Appointment Confirmation: Once your appointment is confirmed, you will receive a confirmation via phone, social media message or email. If you do not receive a confirmation, please follow up to ensure your booking is secured.
Deposit: A 50% deposit is required to secure your booking. The deposit will be deducted from the total cost of your service.
Deposits can be paid by card, bank transfer, or cash. Card details will be processed at the time of booking but will not be stored.
In the event of three or more no-show instances, a 100% deposit will be required for future appointments.
Bookings are confirmed once 50% deposit is received.
Pricing
Service Prices: Prices for services are available on our website and may vary depending on the type of service, the length of hair, and the complexity of the work. Final pricing will be discussed during your consultation.
Payment: Full payment is due at the time of service, after the service is completed. We accept cash, credit, and debit cards.
Client Responsibilities
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Arrival Time: Please arrive on time for your scheduled appointment. Late arrivals may result in a shortened service or rescheduling, and cancellation fees may apply (see Cancellation Policy).
Hair Preparation: Please ensure your hair is clean and dry prior to your appointment for the best results. Failure to do so may incur additional charges or may result in the need to reschedule.
Health Information: It is important that you inform us of any allergies, sensitivities, or health conditions that could impact the services we provide.
Aftercare
Aftercare Products: For the longevity of your hair extensions, we recommend using specific aftercare products. These can be purchased from the salon or recommended by your stylist.
Maintenance: Hair extensions require periodic maintenance. We recommend follow-up appointments every 6-8 weeks to ensure they remain in good condition.
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Cancellation Policy
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We understand that life can be unpredictable and that schedules may change. If you are unable to attend your appointment, we kindly ask that you notify us as soon as possible—preferably more than 48 hours in advance. This allows us to reallocate your time slot and helps us accommodate other clients who may be waiting for an appointment.
Cancellations with Less than 48 Hours' Notice: If you cancel your appointment with less than 48 hours' notice, your deposit will be forfeited.
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No Shows: Failure to attend your appointment without prior notice will result in the loss of your deposit.
Rescheduling Before the 48-Hour Window: If you reschedule your appointment more than 48 hours in advance, your deposit can either be refunded or transferred to the new appointment.
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High Demand: We often experience high demand, especially during peak seasons. We appreciate your understanding, as it can be challenging to accommodate everyone on short notice. We will do our best to reschedule you at the next available opportunity.
Late Arrivals: If you arrive late, your appointment may be shortened or rescheduled, and a late fee may apply.
Liability
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Hair Damage: While we take every care to ensure the health of your natural hair, we are not responsible for any damage that may occur due to improper aftercare or neglect of aftercare instructions.
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Service Satisfaction: If you are unsatisfied with the service you received, please contact us within 7 days so we can address your concerns.
Privacy & Data Protection
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Your personal information is important to us. We will keep your details confidential and only use them to facilitate your appointment and communication. We will not share your information with third parties without your consent.
Changes to Terms
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We reserve the right to amend these Terms & Conditions at any time. Any changes will be communicated on our website, and your continued use of our services constitutes your agreement to these updates.